Shipments 

Packages are generally dispatched within 2 days after receipt of payment and are shipped via dpd with tracking and drop-off without signature. If you prefer delivery by dpd Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

If time is of the essence, we can arrange courier shipment same day door to door at cost price, please ask so we can advise you of delivery times and associated costs.

Returns

To return a product to eStore you will need a an RMA number. To obtain an RMA number please email using our contact page or phone to obtain an RMA number.

Please package any returned goods appropriately and ship them sufficiently protected within a second box, making sure to return all cables, manuals, drivers and protective bags.

Here is a summary of our returns policy for CONSUMERS

Reason for Return

Notification time from delivery date

Entitlement

Unwanted items

14 working days from receipt

Full refund

Faulty on receipt

28 days

Full refund or repair/replacement

Faulty under warranty

Within the specified warranty period

Repair/replacement

 

Here is a summary of our returns policy for BUSINESS customers

Reason for Return

Notification time from delivery date

Entitlement

Unwanted items

14 working days from receipt

15% restocking fee applied / subject to acceptance- we reserve the right to refuse returns of unwanted items

Faulty on receipt

28 days

Full refund or repair/replacement

Faulty under warranty

Within the specified warranty period

Repair/replacement

 

Goods returned for repair and replacement

Goods returned for repair or replacement should be sent without any accessories as we cannot guarantee that they will remain present with the original item throughout the whole process. Please package the goods appropriately and ship them in a separate outer box.

Goods returned for a refund

If you are returning for a refund, please include all packaging, cables, manuals, drivers and protective bags. Accessories and promotional items are part of the order and must be returned to ensure a full refund is given.

Returns address:

First Forward Ltd (eStore)

Unit 37, Brandon Road

Watton

Thetford

IP25 6LB