Ordering

  • Ordering

    First Forward standard terms and conditions are cash with order. Credit terms can be authorised upon receipt of full banking details and subject to a successful credit search.

  • Credit and Debit Cards

    First Forward offers the facility to pay using credit cards and debit cards at our discretion.  You may telephone +44 (0)1593 886544 to order verbally or send an email to sales@first-forward.com

  • Terms and Conditions

    1.0. Interpretation
    1.1 ‘First Forward’ means First Forward Limited.
    1.2 ‘Customer’ means the person, business or company with whom the Contract is made by First Forward.
    1.3 ‘Contract’ means the contract between First Forward and the Customer.
    1.4 ‘Working Days’ means Monday to Friday excluding public holidays in England.

    2.0. General
    2.1. These conditions are subject to company law in England and Wales and First Forward and the Customer submit to non-exclusive binding.
    2.2. These conditions shall be deemed incorporated into all contracts unless specifically modified in writing.

    3.0. Terms of Payment
    3.1. Payment shall be made in full prior to delivery of the products or services, or within thirty (30) days if specifically agreed in writing.
    3.2. The Customer understands that First Forward will exercise the statutory right to claim interest and compensation for debt recovery costs under the current late payment legislation if not paid according to these terms.

    4.0. Title of Goods
    4.1. Goods supplied by First Forward to the Customer shall remain the property of First Forward until paid for in full.
    4.2. Goods supplied by First Forward to the Customer but not yet paid for will be stored such that they are identifiable as belonging to First Forward.
    4.3. Where goods that were supplied by First Forward to the Customer but not yet paid for, have been resold, the proceeds (or the portion of proceeds owing to First Forward) shall be held on trust and identifiable as belonging to First Forward and shall not be paid into overdrawn bank accounts.
    4.4. First Forward has the right for its representatives to enter premises in the ownership or control of the Customer to reclaim goods supplied but not paid for. 

    5.0. Short Delivery, Damaged Goods and Returns Policy
    5.1. First Forward shall not be liable for shortages or damaged goods unless the Customer informs First Forward in writing within 14 days.
    5.2. The Customer has the right to return equipment within 14 days of reporting it to have been supplied in faulty or damaged condition.
    5.3. The Customer shall obtain a Returns Material Authorisation (RMA) from First Forward for any goods to be returned. The RMA will be valid for 14 days.
    5.4. The Customer does not have the automatic right to return goods that have been ordered and correctly supplied.

For further information on ordering or indeed to place an order, please call Sales on 01953 886544 or send an email by clicking here.